Shipping Policy
We aim to make your delivery experience fast, clear, and worry-free. Here's how it works:
🧵 Production Time
- All rugs are made-to-order
- Production takes 3–5 business days before shipping
🚚 Shipping Options
Standard Shipping
- Free on all orders within the Contiguous US
- Shipped via DHL
- Delivery in 3–5 business days after production
Express Shipping
- Available at an additional cost
- Shipped via UPS
- Delivery in 1–4 business days after production
🔁 Free 30-Day Returns
- We offer free 30-day returns on all orders within the Contiguous US
- We cover 100% of return shipping costs — no hidden fees