FAQ

Our adjustable design (US 5–12) makes styling effortless. It’s ideal for stacking and layering, allowing you to mix multiple rings comfortably without worrying about slight size variations between fingers.

It’s also the perfect choice for gifting — no need to guess an exact size. The flexible fit adapts easily, including during natural finger changes caused by heat, cold, travel, or swelling throughout the day.

One ring, adaptable for different looks and different moments.

Adjust gently and avoid frequent bending back-and-forth. Like any metal, repeated forceful adjustments can cause stress over time. Aim to set it once for your preferred fit, then only make small adjustments when needed.

Our rings are crafted from 925 sterling silver and set with moissanite. Some finishes may include gold or champagne gold plating over sterling silver. Exact materials and finish are listed on each product page.

Yes — we use moissanite, a lab-created gemstone known for its high brilliance and durability. Moissanite is not cubic zirconia. It has a distinct sparkle and strong hardness suitable for daily wear.

Moissanite is often chosen as a diamond alternative because it’s bright and sparkly. It can show more “rainbow fire” than a diamond in certain light.

925 sterling silver is generally well-tolerated, but sensitivities vary by person. Skin discoloration can happen with any metal depending on skin chemistry, sweat, lotions, and humidity. Keeping the ring dry/clean and removing it before heavy sweating or water exposure helps.

Sterling silver can naturally tarnish over time when exposed to air, moisture, perfumes, and skincare. This is normal and easily reversible with gentle cleaning and proper storage. We recommend storing your ring in a dry pouch/box when not worn.

Plating longevity depends on wear habits (water, sweat, friction, chemicals). For best longevity: avoid showering/swimming with the ring, remove before gym/cleaning products, and wipe the ring after wear. If you prefer the lowest maintenance, choose the rhodium plating.

Stones are set securely, but impacts and daily knocks can loosen settings over time on any ring. Avoid hard hits, don’t wear during heavy work, and if you ever notice snagging or movement, contact support so we can help.

For 925 sterling silver, you can use a silver polishing cloth specifically made for sterling silver to restore shine and remove light tarnish.

However, avoid using polishing cloths on gold or champagne plated rings, as the friction can gradually wear down and erode the plating over time — unless the plating has already worn off and the underlying sterling silver is exposed.

We don’t recommend it. Water, chlorine, salt, and soaps can dull shine and reduce plating life. Remove your ring before showering, swimming, hot tubs, or washing dishes.

Typical timelines (business days):
Production: 1–3 days (engraving/dispatch prep if applicable)
USA Delivery: 5–7 days
Remote Areas: up to 8 days
Gold/Champagne Plating: +2–3 additional production days

Yes. Once your order ships, you’ll receive tracking by email (and SMS if selected at checkout). Tracking may take 24–48 hours to show movement after dispatch.

Contact us as soon as possible with your order number. If your order has not entered processing/shipped, we’ll do our best to update it. Once processing begins, changes may not be possible.

We offer a 60-Day Quality Guarantee: Love it or return it within 60 days — no questions asked. Items must be returned in original condition (unworn/undamaged) with original packaging.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with video and your order number. We’ll make it right with a replacement or refund.

Once your return is received and inspected, refunds are issued to the original payment method. Banks typically take 5–10 business days to post the refund.

Send us a message through our support page and include your order number. We typically respond within 24–48 business hours.